KlaroNail Refund Policy
At KlaroNail, we want you to have enough time to decide whether our nail-care spray fits comfortably into your everyday routine. Eligible purchases are covered by a 60-Day Money-Back Guarantee, giving you a defined period to request a refund if the product does not meet your expectations.
Please review the information below before submitting a return request so you understand the applicable timeframe and return process.
Before You Request a Refund
The first step is to confirm that your purchase is still within the eligible refund period.
The 60-day period starts on the date your order is delivered, not the date the order was placed. Your carrier’s tracking information may be used to verify the delivery date.
To qualify, your refund request must be submitted within 60 days of delivery.
How to Contact KlaroNail
If you would like to request a refund, contact the KlaroNail support team by email:
Product Email Support:
contact@klarolnail.com
For faster order identification, please use “Refund Request” as the subject line and include:
✓ Your full name
✓ Email address used for the purchase
✓ Order information or order ID
Once your request is received, the support team can review the order and provide the return instructions that apply to your purchase.
Where to Send Your Return
Please do not send your package before contacting customer support. You should first receive the appropriate return instructions for your order.
When instructed to proceed, send the applicable KlaroNail bottles to:
11870 62nd St N
Largo, FL 33773
United States
To make it easier to match the package with your order, we recommend placing your name, email address, and order ID inside the return package whenever possible.
Please note: Return shipping costs are the customer’s responsibility.
What Happens After Your Return Arrives
Once your returned package has been received, the applicable refund requirements will be reviewed. If the return meets the requirements of the 60-Day Money-Back Guarantee, your refund will then be processed.
A confirmation email will be sent after the refund has been issued.
After processing, the refunded amount may take approximately 5–10 business days to appear in your account, depending on your bank or card provider.
Important Eligibility Information
The 60-Day Money-Back Guarantee is available for eligible purchases and remains subject to the terms associated with your order.
Please keep these points in mind:
✓ Refund requests must be submitted within the applicable 60-day period.
✓ Returns should follow the instructions provided by KlaroNail customer support.
✓ Requests submitted after the eligible timeframe may not qualify.
✓ Returns that do not follow the required instructions may also be ineligible.
✓ Customers are responsible for return shipping costs.
Because return requirements can vary by order, contacting support before shipping your package is an important part of the process.
Need Help With a KlaroNail Return?
If you have questions about a refund, return, order, or the 60-Day Money-Back Guarantee, our support team can help you understand the next steps.
Product Email Support:
contact@klarolnail.com
Please include your order details when contacting us so the team can locate your purchase and provide the appropriate guidance.
A Simple Way to Start
If KlaroNail is not the right fit for your nail-care routine, the refund process begins with one simple step: contact customer support within 60 days of delivery.
From there, follow the return instructions provided for your order and allow the applicable processing time for your refund to reach your account.